10 Ways to Lose a Customer


10 Ways to Lose a Customer

Most times small businesses are focused on customer retention, but the reasons for losing a customer can be just as valuable. With so many online tools and the popularity of social media, customer competition is more aggressive than ever before. Customers want you to go above and beyond their expectations because, if you don’t, they’ll … Continue reading 10 Ways to Lose a Customer

Grow Your Business


Grow Your Business

A new year brings new opportunities and also new challenges. Being open to change is vital to success in business. Opening your mind to new ideas, processes and customers can take your business in directions you never thought possible. According to a 2016 survey by global consulting firm Deloitte, executives “recognize both that the future … Continue reading Grow Your Business

Know Your Customer


How can listening to your customers but not truly understanding what they’re saying hurt your business? Professional speaker, author and trainer Dr. Dennis Rosen tells a story about an intera ction between his father and a bank teller that illustrates just how important understanding can be. Dr. Rosen’s father worked two jobs and was proud … Continue reading Know Your Customer