you could try this out over at this website It’s no longer enough to deliver great customer service with a smile. Today’s customers are savvier than ever and want what they want the exact way they want it. They expect you to go above and beyond their expectations, because if you don’t, your competitor will. Consider this fact from the White House Office of … Continue reading Step Up Your Customer Service Today
Keeping a Watchful Eye on Fraud During the Holidays As businesses prepare for a busy holiday season, with increased customers, sales and especially e-commerce transactions, it’s important to keep fraud risk in mind. Fraud can be especially crippling for small businesses. According to the Association of Certified Fraud Examiners (ACFE) Report to the Nations 2018 … Continue reading Protect Your Business During the Holidays
You might have a successful, growing business, but without money coming in on time, you won’t be able to continue operating. Getting invoices out regularly and getting them paid on time helps to keep the cash flowing. It’s always smart to have a set policy when dealing with collections, whether you’re sending invoices out yourself … Continue reading How to Handle Unpaid Invoices
All business owners want to be successful, but the statistics are high for failure in the first five years. Not understanding customers, differentiating the business in the marketplace or leveraging future growth are some of the top reasons businesses fail. So, what makes business owners successful? It takes a lot of time, effort and planning … Continue reading Top Three Characteristics of a Successful Business Owner
What exactly is social engineering and why should you be concerned about it? Social engineering is a very popular form of hacking that’s been called the greatest security risk in the decade ahead. It can be done by email, phone or text messaging, and usually the hacker is someone trying to trick you into giving … Continue reading The Threat of Social Engineering: What owners need to know to keep their businesses and clients safe.
Most times small businesses are focused on customer retention, but the reasons for losing a customer can be just as valuable. With so many online tools and the popularity of social media, customer competition is more aggressive than ever before. Customers want you to go above and beyond their expectations because, if you don’t, they’ll … Continue reading 10 Ways to Lose a Customer
All businesses want to grow. The big question is how much. Even modest growth is required for a small business to stay viable, but sometimes small businesses are ready to make the leap to large business. If you’ve decided the time is right to significantly grow your company, there are few things you should know. … Continue reading The Five Ps of Surviving the Leap from Small to Large
After developing your business plan, a mission statement is often viewed as next most important step in launching and sustaining a new business. Without an overall goal or philosophy, it’s easy to lose focus and forget why you established your business in the first place. While serving as a reminder to you, a mission statement … Continue reading Writing a Mission Statement that Inspires
A new year brings new opportunities and also new challenges. Being open to change is vital to success in business. Opening your mind to new ideas, processes and customers can take your business in directions you never thought possible. According to a 2016 survey by global consulting firm Deloitte, executives “recognize both that the future … Continue reading Grow Your Business
Sometimes business is slow. Depending on your type of business, there could be downtime as the end of the year approaches. Your customers and clients prepare for family gatherings, shop for gifts and take vacations. Downtime doesn’t have to be bad for business though. If you plan for slow periods, then you can use them … Continue reading Taking Advantage of a Slow Period in Business
