It’s no longer enough to deliver great customer service with a smile. Today’s customers are savvier than ever and want what they want the exact way they want it. They expect you to go above and beyond their expectations, because if you don’t, your competitor will. Consider this fact from the White House Office of … Continue reading Step Up Your Customer Service Today
Keeping a Watchful Eye on Fraud During the Holidays As businesses prepare for a busy holiday season, with increased customers, sales and especially e-commerce transactions, it’s important to keep fraud risk in mind. Fraud can be especially crippling for small businesses. According to the Association of Certified Fraud Examiners (ACFE) Report to the Nations 2018 … Continue reading Protect Your Business During the Holidays
You might have a successful, growing business, but without money coming in on time, you won’t be able to continue operating. Getting invoices out regularly and getting them paid on time helps to keep the cash flowing. It’s always smart to have a set policy when dealing with collections, whether you’re sending invoices out yourself … Continue reading How to Handle Unpaid Invoices
Advertising and marketing is often the most neglected aspect of a small business. Business owners are so busy serving customers and taking care of their employees that they sometimes forget to toot their own horn. A big challenge in business is growing and attracting new customers while also taking care of the loyal ones you … Continue reading Small Business Advertising Ideas on a Budget
Fraudulent financial schemes aimed at the elderly population are increasing rapidly. Together, we can fight it. A Few Common Schemes • “You won the lottery!” Victims are told they’ve won big and are asked to pay a fee to unlock their winnings. • “Hi Grandma, do you know who this is?” This is an attempt … Continue reading Elderly Financial Abuse: How to spot it and help stop it.
All business owners want to be successful, but the statistics are high for failure in the first five years. Not understanding customers, differentiating the business in the marketplace or leveraging future growth are some of the top reasons businesses fail. So, what makes business owners successful? It takes a lot of time, effort and planning … Continue reading Top Three Characteristics of a Successful Business Owner
Most times small businesses are focused on customer retention, but the reasons for losing a customer can be just as valuable. With so many online tools and the popularity of social media, customer competition is more aggressive than ever before. Customers want you to go above and beyond their expectations because, if you don’t, they’ll … Continue reading 10 Ways to Lose a Customer
A new year brings new opportunities and also new challenges. Being open to change is vital to success in business. Opening your mind to new ideas, processes and customers can take your business in directions you never thought possible. According to a 2016 survey by global consulting firm Deloitte, executives “recognize both that the future … Continue reading Grow Your Business
How can listening to your customers but not truly understanding what they’re saying hurt your business? Professional speaker, author and trainer Dr. Dennis Rosen tells a story about an interaction between his father and a bank teller that illustrates just how important understanding can be. Dr. Rosen’s father worked two jobs and was proud to … Continue reading Know Your Customer
