It’s no longer enough to deliver great customer service with a smile. Today’s customers are savvier than ever and want what they want the exact way they want it. They expect you to go above and beyond their expectations, because if you don’t, your competitor will. Consider this fact from the White House Office of … Continue reading Step Up Your Customer Service Today
Artificial Intelligence (AI) is here, whether you’re ready or not. Despite what you may have heard, this doesn’t mean robots are taking over the world. Instead, 2019 is poised to be the year that AI becomes more mainstream and accepted as a valuable tool for all business types. As technology gets more affordable and easier … Continue reading 3 Things to Know About Artificial Intelligence
The value of employee retention cannot be overstated. Talented employees who understand your business and your customers are an asset, and one that business owners should protect. Losing a key employee will cost you money. The higher up they are in the organization, the more costly it will be. Your money would be much better … Continue reading 5 Employee Incentives to Consider
Going from passionate and hardworking to burned out can happen quickly. Research shows that burned out employees are unengaged and less healthy. According to the American Institute of Stress (AIS), job stress is far and away the major source of stress for American adults — and it has escalated progressively over the past few decades. … Continue reading 5 Ways to Avoid Employee Burnout
Too much cash is a great problem to have, but how much is too much and what do you do with it? First, you need to determine how much cash you need to keep your business safely running. The general rule is enough to cover at least two months of overhead. You can also open … Continue reading What to Do with Excess Cash: 5 Ideas to Ponder
Employee spending can add up fast and also lead to fraudulent behavior if left unchecked. Managing employee expense reimbursements can be challenging, especially for a small business. As a business owner, you need to know what you’re reimbursing for, while also being fair to employees. Here are four tips to help keep expense costs down … Continue reading How to Effectively Manage Employee Expenses
Project: Time Off — a national movement to transform American attitudes and change behavior — reports that 80 percent of workers said they would take more time off if they felt supported and encouraged by their bosses. Beginning in 2000, vacation usage in our country started to fall and has steadily declined since. Some employers … Continue reading Is Paid Time Off a Good Fit for Your Business?
When you hire an employee, there’s salary or hourly wages to consider, but that’s just the starting point for the true cost of a new hire. How do health insurance, payroll taxes, workers compensation insurance and more factor into the big picture, not to mention various hidden costs like work space and training? Using an … Continue reading How Much Does an Employee Really Cost?
Sometimes knowing how not to do something is half the battle. Grooming employees for leadership roles is an essential part to growing your business — and the most cost-effective option for promotion. According to Dale Carnegie Training, $11 billion is lost annually due to employee turnover. Employees who know they can keep growing with an … Continue reading How to (and How Not to) Become a Leader at Work